ISERVER d.o.o. will try to ensure the accuracy and currentness of the data on its websites with due care in their design, but does not take responsibility for the accuracy and integrity of the data.
All users use the published content at their own risk. Neither the ISERVER d.o.o. company, nor any other legal or natural person who participated in the creation and design of this website shall be held liable for any damage resulting from the access, use or inability to use the information on these websites or for any errors or omissions in their content.
All information and images on the Urbanhill accommodation web pages are subject to copyright protection or other forms of intellectual property protection within the legally permitted framework. Documents published on these web pages may only be reproduced for non-commercial purposes whilst retaining all of the above warnings of copyright or other rights and may not be copied, reproduced or otherwise disseminated for commercial purposes. Trademarks and service marks appearing on these pages are registered trademarks of Istrabenz Turizem d.d, or the said company has the right to use them.
ISERVER d.o.o. reserves the right to change the content of these websites at any time, by any means and regardless of the reason, without prior notice. In doing so, it does not assume any responsibility for any consequences of such changes.
Reservations
Reservation without credit card confirmation; the reservation is not final and guaranteed after the completed on-line process. You will be contacted by our reservation service for the final confirmation of the booking and to agree on the method of guaranteeing a reservation (credit card, advance payment, prepayment etc.). The reservation can be canceled or changed in accordance with the conditions defined in the reservation.
Reservation by credit card verification; a safe and quick way of booking, as you get an immediate confirmation of the desired accommodation. The reservation can be canceled or changed in accordance with the conditions defined in the reservation.
Reservation without the possibility of refund; safe and quick way of booking, as you get an immediate confirmation for the desired accommodation. The reservation must be secured with a valid credit card during the booking process. After the reservation is received, the total amount for the reservation is charged. The reservation cannot be canceled or modified.
Claims and complaints
The guest informs the responsible representative of Urbanhill accommodation on the spot about irregularities or shortcomings in the service. In the event that the complaint could have been resolved on the spot (for example, lack of cleanliness of the room, equipment, room location etc.), but the guest did not signal an error on the spot and did not inform the responsible person of the irregularity, the guest is deemed to have agreed with the defective service and does not have the right to submit a complaint at a later stage or to request a price reduction for the service, or receive compensation.
The guest can make a claim in writing, within 2 months of the day when the defective service occurred. In the event of a delay in the statutory deadline for lodging a complaint, Urbanhill accommodation is not subject to deal with the content of the complaint.
Cancellation of a reservation
The guest has the right to cancel the reservation. Cancellation must be sent in writing or by email at least 1 day before arrival, and in high season (23. 12. – 2. 1. 2023 in 5. 6. – 15. 9. 2022) and during the Easter holidays and bank holidays) at least 3 days before arrival. In the event of a timely cancellation of the reservation, the guest is entitled to a refund of the entire advance payment or payment of the entire stay.
In the event that the guest cancels the reservation outside the notice period (outside the notice period is counted from 1-3 days before arrival to the day of arrival on the reservation), the hotel will charge cancellation costs in the amount of:
- one (1) night.
- In the event of a no-show, the hotel reserves the right to charge a cancellation fee of 100% of the total stay without tourist tax.
In the event of early departure, the hotel reserves the right to charge penalties of 100% of the amount of the remaining stay without tourist tax. Exceptions are early departures due to force majeure (death, health reasons, natural disasters etc.). In such cases, the guest will contact the responsible person in Urbanhill accommodation.
In cases of a confirmed credit card reservation, they will be charged automatically.
The cost of cancellation is determined by the prices that were confirmed by the hotel at the time of booking.
The reservation is valid until 18:00 on the day of arrival. The guest must notify a later arrival to the hotel where he has booked a room.
Final provisions
- Value added tax is already included in all ISERVER d.o.o. prices. In the event of a dispute between the parties, the court in Koper court shall deal with all disputes.
- Content published on the Urbanhill accommodation website is owned by ISERVER d.o.o. and can only be used for non-commercial purposes. In doing so, they must retain all of the copyright warnings and must not copy, reproduce or otherwise disseminate information.
- ISERVER d.o.o. is not responsible for the occasional failure of the website, the possible inaccuracy of the information as well as the potential damage caused by the use of inaccurate or incomplete information.
- ISERVER d.o.o. and other legal or natural persons who took part in the creation and design of these websites are not liable for any damage arising from the access, use of, or inability to use information on these websites, or for any errors or omissions in their content. ISERVER d.o.o. reserves the right to make changes to the content.
- You should not use any devices, software or other equipment on the Urbanhill accommodation website in order to influence the operation of the website. In addition, it is forbidden to use any robots, spiders or other automatic devices or manual processes in order to control or copy our website or its contents without the prior approval of the authorized representative of ISERVER d.o.o.
- The Urbanhill accommodation website gives you access to limited website information using usernames, passwords, codes and devices. The content of the encrypted pages is confidential and Istrabenz Turizem offers are for personal use only. We reserve the right to prohibit the use of access codes on your behalf, insofar as we find that your use interferes with the operation of our website or is used to the benefit of other entities.
- Any communication, including asking questions, responses, comments and suggestions regarding Urbanhill (A), does not constitute confidential information. Therefore ISERVER d.o.o. has no obligation to protect it; (B) ISERVER d.o.o. can freely copy, use, distribute and disclose your messages and (C) ISERVER d.o.o. reserves the right to use ideas, concepts, knowledge, content or techniques contained in your communications for any purpose, including the development, production and marketing of products and services.
- The Urbanhill accommodation website may contain technical abnormalities and print errors. ISERVER d.o.o. reserves the right to make changes, corrections and improvements to the Urbanhill website, with regard to information about products and programmes, that can be made at any time without prior notice.
- The Urbanhill accommodation website contains information about international products and services that are located in individual Urbanhill accommodation and are not available at all locations. Product and service references on the Urbanhill website do not imply that these products and services will be available at your chosen location.
- If you decide to leave the Urbanhill accommodation website and go to another website other than the Urbanhill website, ISERVER d.o.o. is no longer responsible for the protection of personal data, for the content or cookies that this site uses. ISERVER d.o.o. does not have control over these websites and their resources, and is therefore not responsible for your use of these sites and their content, advertising, products, or other materials which these websites have.
- This is a Slovenian website and is subject to Slovenian legislation. ISERVER d.o.o. will also disclose all information about your use of the website, including your personal information, without your permission, if required by law or in the event of an enquiry or for protection against harmful purposes for Urbanhill guests, visitors, employees, property (including this site) or other things.
- If you have any questions about the terms of use, please send an email to info@urbanhill.hr.